Message from the Mayor

Message from the President of the Board of Management of the conference centre

Major of Valencia

Joan Ribó, Major of Valencia

President's Message

Sandra Gómez, Chairman of the Valencia Conference Centre's Board of Directors

1998

A MILESTONE

1999

OUR FIRST STEPS

2000

THE TURN OF THE CENTURY

2001

WE REACHED 500 EVENTS

2002

EUROPE AND ITS SOLE CURRENCY

2003

A BESPOKE CENTRE

2004

OVER 1,000 EVENTS STAGED

2005

QUALITY MAKES ALL THE DIFFERENCE

2006

A CLUB FOR OUR AMBASSADORS

2007

MAJOR EVENTS STRENGTHEN THE CITY'S STANDING

2008

CELEBRATING OUR 10TH BIRTHDAY WITH RENEWED ENERGY

2009

GREEN MEETINGS

2010

THE WORLD’S BEST CONVENTION CENTRE

2011

THE NEW EVENTS OF THE FUTURE

2012

THE PALACE, A HUB FOR INTERNATIONAL SCIENTIFIC KNOWLEDGE

2013

COMMITTED TO THE ENVIRONMENT

2014

CUTTING-EDGE TECHNOLOGY WITHIN EVERYONE’S REACH

2015

THE OUTSTANDING QUALITY OF THE CONFERENCE CENTRE'S SERVICES HITS A HIGH

2016

THE CONFERENCE CENTRE INVESTS IN CUSTOMER SATISFACTION

2017

A STATE-OF-THE-ART CONFERENCE CENTRE

2018

TWENTY YEARS BUILDING THE FUTURE TOGETHER

On 2nd July 1998, the Valencia Conference Centre was opened by their Majesties King Juan Carlos and Queen Sofia. The building was designed by Lord Norman Foster, the renowned pioneering British architect, who has won a variety of distinctions, including the Pritzker Architecture Prize and the Prince of Asturias Award.

The construction of the building became an urban symbol and milestone in the expansion of the city, promoting the development of a new business district around it on land which, up until 20 years ago, had been used to grow crops.

Since then, the Valencia Conference has gone from strength to strength moving Valencia into a leading position on the international congress city destination ranking.

Today, the Valencia Conference Centre is at the heart of a modern, prosperous area of the city, offering visitors an environment full of leisure services, restaurants and bars, and green areas. An area, a Centre and a city in continuous evolution, providing visitors with a top-quality experience.

One place, a thousand opportunities

The Valencia Conference Centre. Unconventional conventions.

 

 

1999 was the start of the recently opened Valencia Conference Centre’s road to success.

 Many customers began to rely on the venue to hold their events and congresses. The first clients to do so were businesses headquartered in Valencia, such as Consum and ESIC, who held their first large-scale meetings in the Centre, boosting commercial relations, business and networking in the city.

 That same year, the Valencia Conference Centre was given the prestigious Best European Building award by the Royal Institute of British Architects (RIBA), making the venue a focal point for architectural innovation.

 And this is how the Conference Centre started out, before it became a reference for the city’s economy, as it is today. Making Valencia a better place to be.

 

2000 was a year of change and modernisation for the city of Valencia and the Conference Centre alike. New international events, the construction of new infrastructure and the creation of new neighbourhoods meant that Valencia and the Centre could keep on growing.

The turn of the century saw continued growth and modernisation, especially in the northwest of the city. Already the home of the Conference Centre, the area gained further prominence with the Avenida de las Cortes Valencianas, a new area featuring buildings over 20 metres high and the presentation of the sketch for Manolo Valdés’s sculpture La Dama Ibérica (The Iberian Lady) and it became the yardstick for the new, more innovative and functional Valencia.

The Conference Centre’s programmes expanded and its diary became increasingly full. Numerous activities, conferences and events were held during the year, including the 7th World Rabbit Congress, the 28th National Congress of Dermatology and Venereology, and the World Forum of Women against Violence, attended by a thousand women from over a hundred countries to advocate equality and freedom for women.

The Conference Centre continued to grow and began to move onto the international stage, promoting business relationships by staging increasingly professional, versatile and efficient events.

 

 

 

A few years down the line, all of our efforts and hard work began to bear fruit with the start of the new century. In 2001, the Spanish Federation of Professional Congress Organisers gave the Valencia Conference Centre the Best Congress Centre in Spain award for the quality of its services and the range of facilities on offer.

 

The number of meetings began to increase sharply, reaching a total of 500 staged events, and the Centre gained the trust of numerous local, national and international organisations who staged events of major importance at the venue such as the Annual Meeting of the African Development Bank, which was held outside the African continent for the first time, the 7th Spanish Medical Oncology Congress, and the 6th Spanish AIDS Congress.

 

Thus, whilst many clients chose to use the facilities for their traditional events on a regular basis, others began to discover everything the Valencia Conference Centre could offer them.

 

The Conference Centre’s communication profile was strengthened with the first redesign of its corporate website which now featured a virtual tour around its facilities. It was also the year in which PALCO, the Centre's cultural magazine, was launched, showcasing topical issues of interest in the new millennium through popular figures and trips around the world of art and culture. This magazine subsequently became a digital publication and was renamed as ePalco.

 

 

 

2002 was a historic year, with the introduction of the euro proving to be a milestone in Europe. On 1st January 2002, the new currency was brought into circulation in 12 countries, and on 1st March, it was established as the sole currency in the eurozone, thus becoming the most important currency changeover in history.

 

In 2002, the Valencia Conference Centre’s PALCO magazine, which had been launched the previous year, and was distributed by the Centre, won third prize in the "promotional elements" category, awarded by the German magazine, EVENTS, one of the world’s leading and most prestigious specialist publications.

 

It was also a year of major events at the Centre. These included the Social Security Ministers and Secretaries of State Conference, the 1st National Congress of Public Libraries, the 6th Congress of the Spanish Society for Contraception, and the World Arts Summit, which was attended by over 200 philosophers, filmmakers, artists, musicians and writers from all over the world.

By 2003, the Valencia Conference Centre had already hosted over 500 events. In that year, an innovative differentiation strategy was launched: a turnkey service under which the Conference Centre ceased to be simply a venue where meetings were held to become a complete events producer, taking over from the customer in this role, if they so preferred. This consolidated its leadership and year after year, it topped the Spanish conference centre ranking in terms of numbers of congresses.

 

The city setting and its transport links were developing in leaps and bounds and this enabled it to host first-rate international conferences, such as the European Stroke Conference, the International Conference on Children Affected by Armed Conflicts, attended by experts in the field from more than twenty countries, and the 1st International Congress on Women and Disability which welcomed over a thousand delegates, almost three hundred of whom were people with reduced mobility. The Valencia Conference Centre’s facilities meant it could successfully address this challenge and it proved to be a venue that could be completely tailored to the needs of any customer.

 

 

After seven years of hard work, the Valencia Conference Centre continued to gain in notoriety both at home and abroad, generating an economic impact for the city of €215 million thanks to the more than 1,000 events staged and the 600,000 visits received. The number of hotels around the building began to increase and its position as a congress venue improved considerably, with the number of international meetings more than doubling compared to 1998, when the Centre was opened, according to statistics published by the International Congress and Convention Association.

 In 2004, thanks to the Centre’s performance and to the adoption of a management approach based on continuous improvement, the implementation of the Integrated Environmental and Quality Management System, backed by the ISO 9001 and ISO 14001 certifications, was successfully consolidated, becoming the first Spanish conference centre to achieve this feat. The year also saw the centre being awarded the “Q” Tourist Quality Certificate by the Spanish Tourist Quality Institute for the quality of its services, the safety and security of its facilities and the highly professional attitude of its staff.

 In 2004, many major events were held, such as the 5th National Congress of the Federation of Cancer Societies, the 10th ESRA Congress (European Society of Regional Anaesthesia & Pain Therapy), the 15th Congress of the Spanish Society of Blood Transfusions, and the 2nd International Managers and Directors Congress (CEDE), in which prestigious speakers from the global economic arena analysed the impact of the enlargement of the EU from a business, social and ethical standpoint. On the corporate front, 2004 was the year in which several major national and international firms such as L’Oreal, BMW and Iberdrola, held their conventions at the Centre.

The year 2005 was a great year for the Valencia Conference Centre, with the year marking the start of a new era in which the implementation of the quality systems, based on continuous improvement of all processes, was consolidated.

The venue maintained its leading position, remaining one step ahead of the competition thanks to the empathy of its staff, who built close relationships with customers, the versatility of the venue, and to a comprehensive service, taking care of all aspects of events from start to finish.

In addition, the remarkable growth of the city created new opportunities to attract events. The development of the hotel facilities around the venue had an immediate impact on its activities, and especially on its international outreach, with the number of events increasing by 30%, and the number of international congresses doubling. Some of the major international events held during the year were the 23rd Annual Meeting of the European Society for Paediatric Infectious Diseases (ESPID), the 5th International Conference on Urban Air Quality, the 5th International Symposium on Lysosomal Storage Diseases and the 6th EuroMediterranean Economic Summit, whilst national events included the 38th National Congress of the Spanish Society of Pneumology and Thoracic Surgery (SEPAR). The venue also hosted numerous business conventions organised by major brands such as Heineken, Toyota and Telefónica, and was even used as the backdrop for an advert, with the Spanish national lottery’s Christmas advert being shot at the Centre. 

In 2006, the Conference Centre was already well established as a driving force for the Valencian economy and culture. According to the prestigious International Congress and Convention Association, its contribution had been instrumental in making the city the fastest growing European destination for event tourism over the previous years.

Given the important role played by the professionals who drive and promote candidacies for these events, the Conference Centre founded its Ambassadors' Club in 2006, to bring together and recognise the work of those who, in conjunction with the Conference Centre, promote the international outreach of Valencia and contribute to the development of meeting tourism. This community of prestigious specialists currently has more than 500 members.

In 2006, the venue’s occupancy rate was one of the best in history, with numerous congresses being held, including the 3rd International Congress on Victims of Terrorism; the 5th Forum of the World Alliance of Cities against Poverty; the Congress of the European Society of Magnetic Resonance in Medicine and Biology; the 8th European Congress of the EHF (European Headache Federation); the 55th Congress of the Spanish Association of Paediatrics; the 32nd Congress of the Spanish Society of Rheumatology; the 13th National and 7th International Congress of the Spanish Society of General Medicine, and the 16th International Congress of Conservation & Restoration of Cultural Heritage, among other events

In the same year, Francis Montesinos, the renowned Valencian fashion designer, redesigned the uniforms of the Centre's hostesses.

And as part of the Conference Centre's constant commitment to remain at the forefront of technology, the website was updated to provide a more dynamic, accessible and functional environment. The building's facilities were also refurbished, thanks to the incorporation of the latest technologies, such as the latest high-speed, symmetrical lines that guaranteed a 34 MB symmetrical bandwidth Internet service, enabling videostreaming and videoconferencing.

The celebration of major events, such as the America's Cup in 2007, a leading sporting occasion, played a part in the Conference Centre's contribution to the growth of meeting tourism in Valencia and helped to strengthen the city's standing in national and international rankings.

2007 was a record year, in which we reached the milestone of one million visitors and 1,500 events. The venue’s solid track record over the years was the result of a team effort made by the building's staff, its strategic partners and all the clients who placed their trust in the Valencia Conference Centre. The success of its management model was endorsed in 2007 by the International Association of Conference Centres (AIPC) Innovation Award, in which the project presented by the venue, entitled Pygmalion, was shortlisted for its innovation in the continuous improvement of processes and increased management efficiency.

These elements were complemented by the venue's flexible and technologically advanced facilities, and a well connected local environment equipped with hotels operating at full capacity, which offered 1,000 rooms within walking distance of the Conference Centre, which was something that other congress centres could not easily match.

During the year of the America's Cup, Valencia was the place to be, and a whole host of important companies from a wide range of sectors, such as Axa-Wintertur, Iberdrola, Astra Zeneca and Repsol, chose the venue to hold their conventions and business meetings. In addition, the Conference Centre hosted the presentation of the new Mercedes C class, the new Audi A5, and the new Peugeot 308. However, there was also plenty of conference and congress activity, with important meetings such as the Women in the World Leading the Millennium Congress, the 42nd Congress of the Spanish Society of Plastic, Aesthetic and Reconstructive Surgery, the 20th National Arteriosclerosis Congress, the 26th European Congress of the European Society of Regional Anaesthesia & Pain Therapy, the 15th Conference of Ministers Responsible for Local and Regional Administration of the Council of Europe, and the National Congress of Vaccinology. These events were complemented by other activities, such as the auditions for the popular Spanish television programme Tienes Talento; the Buenafuente Show and the staging of Las Obras de Ayer by Les Luthiers. 

 

The Valencia Conference Centre has always been committed to the environment and 2008 saw the culmination of the building’s Sustainability Plan thanks to the installation of an 8,200m2 photovoltaic roof consisting of 2,106 photovoltaic panels that can generate up to 379,875 kwh of energy per year and avoid the emission of 335,726 kg of carbon dioxide. Since the building was opened, €7.6 million have been reinvested into the building with almost half (47.4%) of the investments going into increasing sustainability. The remaining investments have centred on equipping the venue with state-of-the art technology. The building consolidated its sustainability model as well as being a benchmark for management.

The Centre’s intense schedule of activities contributed towards the International Congress and Convention Association ranking Valencia as the fastest growing European city for event tourism over the previous ten years, ahead of New York, Sydney and Barcelona, according to the statistics published that year.

In 2008, the building hosted the 54th Annual Session of the NATO Parliamentary Assembly, a top-level, high-profile meeting that brought together personalities from around the world. Hosting this event meant changing and adapting the entire building, showcasing the venue’s versatility, but without a doubt, one of the most important challenges was delivering the required level of security. The building’s strategic location in the city meant that the entire perimeter could be cordoned off without interfering with the daily life of the local people whilst providing the visiting personalities with access to all the services they needed for the smooth running of the meeting.

The Conference Centre also hosted other important events such as the 12th Congress of the Spanish Society of Psychiatry, the 13th National Meeting of the Spanish Society of Hypertension - Spanish Arterial Hypertension League, the Congress of the European Society of Magnetic Resonance in Medicine and Biology, the 13th Congress of the Spanish Society of Neurosurgery, the 6th National Congress of Gynaecological Endoscopy, the 29th Congress of the Spanish Society of Nuclear Medicine, and the 43rd National Congress of the Spanish Society of Intensive Care Medicine and Coronary Units. In the corporate sphere, the venue hosted a remarkable variety of events for companies such as Sony, Electrolux, Fibanc Mediolanum, ArcelorMittal, Goldwell, Almirall, Redken, Schwarzkopf, Montibello, Nestlé, and Importaco-Casa Pons, adapting them all to the particular vision that each client needed, thanks to the versatility of the facilities .

The momentum generated by the transformation of the roof into a unique photovoltaic installation began to bear fruit. The Centre began to attract new customers who were looking for an environmentally-friendly venue that was committed to safeguarding the planet, and the facility was also shortlisted for a range of international competitions, such as the Green Supplier Award and the Innovation Award, thanks to its Helios project. Furthermore, it became the first Spanish conference centre to obtain the UNE 216301:2007 standard Energy Management Systems certification, a continuous improvement system that promoted the use of renewable energies and endorsed the venue’s tremendous commitment to the environment.

Along the same lines, the Centre added its Green Pack to the range of services on offer. This initiative included contracting eco-friendly elements to hold 100% sustainable events, such as the one organised by the Hay Group, which was a pioneer in this type of programme. The Centre combined innovation, sustainability, excellence and differentiation in a single strategy, aimed to produce all its congresses, and brought the ECO philosophy to all its marketing and communication activities to raise the awareness of its target audiences, its delegates and its organisers.

Based on the ECO (Ecologically Committed Organisation) project, a new virtual chapter was opened which used the new corporate website as its showcase. The new site facilitated audience segmentation and interactivity, and one of its main new features was the digitalization of the Palco newsletter into a new blog format renamed as ePalco, enabling viral marketing activities to be carried out.

The conventions that took place in 2009 at the Conference Centre included the Pfizer, Janssen Cilag and Allianz meetings, while congresses featured the Festival of Media, the 4th National Congress of Architects, the 12th AIDS Congress, the 30th Congress of the Spanish Society of Internal Medicine, the 10th Congress of the European Society of Gastrointestinal and Abdominal Radiology, the 2nd International Conference on Fixed Combination in the Treatment of Hypertension and Dyslipidemia, and the 2nd World Congress of Thoracic Imaging and Diagnosis in Chest Disease. The Conference Centre's programme also included cultural events, with concerts by the Spanish group Pereza and the Spanish singer-songwriter Joaquín Sabina, and galas and award ceremonies, such as the Moto GP event, which was the showcase used to present Valentino Rossi with his ninth world title.

Energy, power, drive... Time combined with technology enabled the Conference Centre to muster all these wonderful and exceptional qualities. 2010 was to be one of the most important years in its history. The Centre was already setting the domestic and international standard for event tourism as well as becoming a key factor in the transformation of Valencia, a resplendent city which reached the height of success with its new high-speed train connection.

The twelve months making up this fascinating vintage year were an unforgettable journey. Valencia added to its accessibility with high-speed trains while its Conference Centre was also recognised as the preeminent venue of its kind with the ‘World’s Best Convention Centre’ award. This is the International Association of Convention Centres’ top international prize and was presented in acknowledgement of the Valencia Conference Centre’s excellence.

2010 was an amazing year when the Centre received the highest award that can be won and positioned itself as a benchmark worldwide. The facility became the discussion venue for mostly economic forums and meetings which played host to major international events such as the 8th FEMIP Conference organised by the European Investment Bank. Its attractiveness increased even further with the Festival of Media, one of the best known advertising and media gatherings, and the 2nd Women in the World Leading the Millennium Congress. In a nutshell, an outstanding 2010 that the people of Valencia will remember for a long time.

In days gone by, and even though there was little technological progress, cities retained the charm of places packed with optimism and energy looking to move forward into the future. Valencia grew as a modern and cosmopolitan city. After gaining recognition as the World’s Best Convention Centre, all eyes were on Valencia. A standard setter in the congress and meetings industry, in 2011 the Centre reached event number 2,000 and 1.5 million attendees in total.

The inexorable drive of new technology meant that face-to-face gatherings had to be combined with technological breakthroughs. Time and with it the Conference Centre’s growing style and commitment enabled it to host these events by catering for the new needs of meeting planners.

This is what happened in 2011. Technological expansion was a watershed in human interaction. Scientific development turned congresses into more original and interactive meetings. Two-way communication enabled the Conference Centre to add even more convention options. Live streaming surgical procedures anywhere in the world, using augmented reality by downloading programmes via QR codes, communicating with the audience through interconnected iPads in a powerful Wi-Fi zone (Nuclear Science Symposiumand Medical Imaging Conference), interacting with holograms, touch screens and LED technology (European Congress on Clinical and Economic Aspects of Osteoporosis and Osteoarthritis)and watching 3D screenings; 2011 was chock-full of breakthroughs.

Science and knowledge – this was the motto of the main events taking place at the Palacio de Congresos in Valencia, Spain, back in 2012. Over the years, with transformations in society and important advances in all fields of knowledge, professionals were seeking venues that were up to their standards in terms of size and technology. And in 2012 they found something great.

Thanks mainly to the enormous turnout and the sheer prestige of the international congresses scheduled during this period, such as Influenza Vaccines for the World which brought in 700 expert from all over the world, the 40th International Conference on Coordination Chemistry and the 32nd Congress of the European Society on Surgical Oncology (ESSO) that attracted some sixty countries, and which were held for the very first time in Spain, Valencia's Congress Palace established itself as one of the most important economic engines in the city.  This fact was backed by reports from the ICCA, the International Congress and Convention Association, according to which Valencia ranked seventh amongst cities achieving the highest sustained growth in international meetings worldwide.

For yet another year, initiatives from the Valencia Congress Palace were outstanding. The year 2012 saw the creation of the CEVEC, the Valencian Corporate Events Ambassadors Club, which enabled prestigious companies such as Gas Natural Fenosa, Michelin, Cepsa and Telefónica to organise their conventions at this venue. Additionally, Valencia Congress Palace signed collaboration agreements with RENFE (Spanish Railways) and the CSIC (Spanish National Research Council), thus contributing to a greater influx of conference tourists to the city.

Environmental awareness is at the top of the Valencia Conference Centre’s agenda. Looking after nature is synonymous with wellbeing, and dovetails with the idea of a quality future for the planet. This is why the Valencia Conference Centre has always been quick to implement mechanisms within its reach to protect the environment. From the outset, the Conference Centre worked hard to improve its environmental sustainability year after year and, in 2013, it implemented the ECO project to carry out initiatives ranging from improving its facilities to organising sustainable events which, through the Green Pack, enabled the Conference Centre's activities to run smoothly without affecting the environment. As a result, the venue became the first congress centre in the world to obtain the BREEAM ES standard, a certificate that incorporates the best available practices in energy sustainability.

At the same time, the Conference Centre continued to excel for the quality of its congresses. In 2013, it was fortunate to host congresses such as the Spanish Hypertension Society–Spanish League against Hypertension Congress (SEH-LELHA), the 55th Congress of the Spanish Society of Geriatrics and Gerontology (SEGG), the 4th Spanish Association of Paediatrics (AEP) Vaccination Conference and the 5th World Sleep Congress. It also hosted conventions for large organisations such as Nestlé Ice Cream, La Caixa and Bankia.

Once again, the work and enthusiasm to improve the quality of the venue paid off with the consolidation of the Palace as the main venue for congresses and conventions in Valencia with 2,300 events and 1.6 million visitors under its belt.

Technology took its place as the months went by.A space that demanded innovation, originality and change. Many changes. 2014 began with energy and light.The Conference Centre adapted quickly to the times with a series of changes which were beyond the reach of most average mortals, yet were implemented by the Conference Centre and succeeded in surprising its customers.

The Valencia Conference Centre perceived that a technological revolution was taking place.In 2014, the building's Wifi network was improved to offer a broadband service capable of supporting 3,000 devices simultaneously. Beacon technology, a communication system that takes advantage of Bluetooth 4.0 technology to send messages, alerts and to keep delegates up to date with activities at all times, was also installed.The congresses held in the building created by Norman Foster began to be followed in real time via streaming and social media to facilitate networking, and photos and videos could now be shared using a range of devices.

2014 was the year that delivered the high technological standards demanded by the new models of events in which the world of visuals was gaining ground.Large-scale conventions such as those organized by Oriflame and Carrefour, and much more sophisticated congresses with live surgeries, or on-site practical learning experiences, such as the 14th European Academy of Management Annual Conference, were held at the Centre.At the same time, the 37th International Conference on High Energy Physics (ICHEP 2014) and the 21st International Meeting on Advanced Spine Techniques (IMAST) were added to the list of successful events, which also included the 56th Annual Meeting of the Spanish Society of Neurology, which was held outside Catalonia for the first time in its history.

Once again, the Conference Centre was able to adapt and contribute to the economic growth of the city, which continued to make steady progress in the congress field rankings.

Outstanding professionalism and efficiency.2015 was synonymous with excellent quality in all the services provided by the Valencia Conference Centre.These values, which are difficult to attain in the 21st century, have been consistently achieved by the Centre thanks to its tenacity and the dedication of its committed, experienced team, setting the venue apart from the rest.

Over the year, the Centre was able to improve processes and customer services leading to a highly positive 2015. The venue's profitability increased thanks to higher sales of services, and customer satisfaction rose as the number of services grew.Adding perfection to its services on top of its avant-garde technology and environmental awareness enabled the Valencia Convention Centre to excel across the board.

The most important global MICE associations such as ICCA (International Congress and Convention Association) and UIA (Union of International Associations) listed Valencia as a consolidated destination on the major international congress circuit.Valencia was ranked 32nd worldwide, ahead of cities such as Miami, San Francisco and Manchester, thus attracting large congresses and conventions to the venue, including the business meeting staged by the Swedish multinational ORIFLAME, the annual Telecom Italia convention, the 59th Congress of the International Association of Lawyers-UIA (Union International des Avocats), the 17th International Headache Congress, the Rehab Week, the 45th EDTNA/ERCA International Conference, the 28th Congress of the Spanish Society of Anatomical Pathology and the Spanish Association of Pediatrics.In short, the Valencia Conference Centre made a significant contribution to the local economy and the city gained momentum and consolidated its position on the MICE market.

The Valencia Conference Centre’s appeal and reputation went from strength to strength, though the success it had achieved up to this point meant upping the bar even further. It is difficult to continue being a benchmark, but the Conference Centre persisted in its efforts to excel, improve and progress in all areas of business. In 2016, the transformation of the building began. Investments moved towards a process of change which continued in the following years and was key to improving congress activity and boosting the local economy. The Centre began to grow again. The benefits of the investments immediately became apparent and enhanced the venue’s image.

In parallel, the Centre updated its corporate branding, showcasing a modern, competitive venue capable of doing exactly what it had been built for. New sales tools were designed and social network marketing was strengthened.

During the year, the Valencia Conference Centre hosted highly prestigious congresses such as the 64th Congress of the Spanish Association of Paediatrics (AEP), the 27th Annual IEEE International Symposium on Personal Indoor and Mobile Radio Communications, the International Conference on Nanotechnology Applications, the Annual Conference of the International Society for Paediatric and Adolescent Diabetes (ISPAD), the 51st National Congress of the Spanish Society of Intensive Care Medicine and Coronary Units, and the 21st National Meeting of the Spanish Society of Hypertension - Spanish Arterial Hypertension League.

A year of transformation, changes and success that brought with it increased customer satisfaction.

In a highly competitive environment, the Valencia Conference Centre had to keep moving forward to remain competitive. The investments that were made in 2017 succeeded in the technological transformation and modernization of the building. The result was a cutting-edge, market-leading facility. Thanks to these improvements, turnover increased, especially in the corporate area, where the number of conventions doubled compared to the previous year.

 In parallel, the building strengthened its social involvement, showing its most supportive side and contributing to the well-being of disadvantaged people. A commitment was made to social responsibility, and the Centre partnered with integration-based non-governmental organisations that added value to society.

 New 2.0 communication tools were also introduced, including the launch of a new website and an advanced business model based on innovation.

 In terms of numbers, it was an excellent year. The Valencia Conference Centre’s turnover increased by 5.4% compared to 2016. Events such as the 15th Conference of the European Chapter of the Association for Computational Linguistics, the 14th International Symposium on Myelodysplastic Syndromes, the 28th Congress of the Spanish Society of Pathological Anatomy, the 40th Annual Congress of the European Accounting Association and the Mayors’ Summit of the Milan Urban Food Policy Pact, were just a few examples of the intense activity that took place during the year and generated new business opportunities for the city.

Time goes by and with it come the rewards. Rewards that are the result of many years of experience. The road of experience marked by enthusiasm and hard work. The desire to deliver the best quality to customers, and to pass on the economic impact the Centre has generated to society, without forgetting its omnipresent commitment to the environment. That is 2018. A year that kicked off on a strong footing with the same energy of the early years. Looking back is wonderful and is especially wonderful when you can see everything that has been accomplished. Yet the here and now of today is no small feat either. Another award for the World's Best Convention Centre from the AIPC (International Association of Conference Centres), the highest international recognition that a conference venue can receive. The Valencia Conference Centre wins yet another prize. 

In 2018m the Conference Centre celebrates a milestone in the history of the city as a meeting destination. Its strong international outreach makes it the leading Valencian venue for international congress delegates. Its versatility and functionality are perfect for hosting large meetings, more than 2,700 in total since it was opened, which have been attended by two million people. And for generating wealth. Over €1.1 billion.  The Conference Centre closes a year packed with good news, as the culmination of 20 years of dedication and hard work for and by its customers and its ambassadors. Thank you for your loyalty and trust. In 2018, the building celebrates its anniversary with a desire for more. More challenges, more work and more achievements for Valencia and its citizens. And so the momentum continues. More drive, more confidence, more vision. The Valencia Conference Centre.